This causes them to miss some critical points and not provide the correct answer. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. In such a situation, I would first gather the required data to understand the root cause. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. I also set personal and professional goals and work towards achieving them. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Mr. Xus peers describe him as competitive and determined. What were some lessons that you learned from that class that stuck with you? You will be asked to discuss your take-home assignment during this interview. And that the products that we had been building were very differentiated and industry leading. What kinds of questions should I expect? Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. What is DoorDash? Anyone can read what you share. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Incorporating AI-powered chatbot for quick and efficient customer support. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. With that, will now turn to student Q&A, I believe that Jenna is up first. Youre listening to View From The Top, the podcast. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Its not trying to say, by doing this were gonna control some outcome. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. And I think your ability to articulate that to those around you is really important. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. This list does not include technical or factual questions. I would also plan the delivery route in advance to avoid any delays. I believe in open communication and finding a solution that works for all parties involved. And so thats why we needed capital. Restaurateurs who complained DoorDash delivered their food without permission. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. We believe that true innovation happens when everyone . During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. Overseeing product development. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. It's a big banner which has the 12 values organized into 4 themes -. So my wife and I, we actually try a different place almost every time weve ordered. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. Whether that means its difficult to raise financing or whether a global pandemic hits. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Joy Huang: Thats really valuable advice. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Thats what we were focused on. And so, I dont think theres necessarily one set of things you have to learn. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. But for us, it was this value choosing optimism and building a plan. And I believe at the time we said, would they pay $6 for it? Moreover, proper communication with customers and restaurants is crucial to resolve any issues. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? Stanford GSBs View From The Top is the Deans premier speaker series. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. We're committed to growing and empowering a more diverse and inclusive community. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. I think that was important. On this, Mr. Xu pointed to DoorDashs past. 10 frequent non-technical questions at DoorDash: Tell me about yourself I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. DoorDash turned a profit in certain cities. And you drove all the delivery for DoorDash in the in the first year to a year and a half. Tony Xu: Send me feedback at any point in time. This is called DoorDash Drive. Interview questions and answers were updated by William Swansen on September 28th, 2021 Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Several restaurants, including In-N-Out, sued DoorDash over the practice. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. If so, youll want to prepare to answer some common interview questions. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Joy Huang: With that, Tony. And thats really I think the spirit of how DoorDash operates. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Give an offer on the spot. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. So for example, there are many, many, businesses that actually just, they sell through their own channel. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team.
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