RCN appreciates your efforts to return our equipment. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) Enter another ZIP to see info from a different area. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line You may find that sticking with the provider for a little while could save you money. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Please give us a little more information to finish your order. Astound Broadband may not be available at your address yet. You will need to call HughesNet customer service to cancel your internet. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. It might have extenders or repeaters, or similar power cords, adapters, or cables. Astound Broadband is available at your address. Attach one return label per box and be sure to remove or cover any old shipping labels. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. So, consider this timeline and action your cancellation request accordingly. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Prior to its acquisition by Altice,. If you dont return it on time, you might get a much nastier letter. Canceling before the contract is up may result in an ETF. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. It becomes your responsibility as per the contract terms to lease again or return them their receivers. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Pack up the equipment you're sending back to us. After about 60 seconds, plug your modem in. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. I need a return label to return a box to suddenlink. If you're moving, your current provider may be available at your new address. Take to an official UPS store with the QR code provided by Frontier. Plan for your cancellation. David is from and currently resides in the Charlotte area with his wife, son and two cats. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. 5. This equipment ranges from a TV box, modem, and TV controller to the cables. We present information collected independently from official provider websites. Be sure to contact Suddenlink if they do not. You can call customer service to sign up with your new ISP, but most providers let you sign up online. Equipment return: By mail within 30 days of canceling service. Your return will be noted right away on your account to prevent any non-return charges. The breakup is complete. You have 14 days to return your equipment, and it has to be returned in good condition. You will need to call Viasat customer service to cancel your internet. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Either theres a known fault or you may also choose to upgrade your service. All trademarks and service marks are the property of their respective owners. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. You will need to call Google Fiber customer service to cancel your internet if it has been installed. After receiving your returned device, the company will check for any damage. Return all equipment. See the full list: Pet Friendly Hotels in Antony. No hidden monthly fees. Use the Optimum store locator to find the nearest Optimum store. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Visit the CenturyLink cancel service page. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Suddenlink expects their materials back immediately. For more information visit the Optimum terms of service. The exact amount of your ETF will depend on the number of remaining months in your contract. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Simple enough, right? So we created a free concierge service you can call at the phone number below. It's not right what Big Business can get away with if we let them. Equipment return: "Promptly" by mail or in person at a store location. Moving or just moved? If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Equipment return: By mail only, UPS or FedEx within 21 days. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Equipment return: Call customer service for details. FedEx at Walgreens. We can't get your messages right now. Find a Spectrum store location near you. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. Nothing wrong with that, and totally understandable. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. 2. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Best of the Best. People need to know someone is out there to help! Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. Forgot your Optimum ID? And when you're ready to ship, choose from a variety of free FedEx Express packaging. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. Sunrise, sunset, day length and solar time for Antony. Fee for late or no return: $150. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Modem required for internet service. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. 2-Year Price. Attach the label. AT&T makes it pretty easy to return your equipment. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. 2023 CNET, a Red Ventures company. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Visit the Optimum support page to find the answers to your questions. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Take out the receipt, open the Courier website online, and track your box. For more information, visit Astound's equipment return policy page. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Optimum.net is compatible with a wide range of browsers. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Equipment return: By mail within 30 days of canceling. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Fee for late or no return: Varies. An unused modem device can be returned within 14 days after purchase. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. Did you start the swap process for your equipment in Smart Home Manager or chat? To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. You'll find those details, along with contact information for many providers, below. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. With Suddenlink you can visit a store or send your equipment in the mail. Canceling early will result in an early termination fee. Any cost for unreturned tools shall be due immediately. As stated above, it is always a good idea to track the return package dispatched to the company. Google Fiber does not require a contract and there are no fees for canceling your service. I then go to a Suddenlink chat room and request equipment return shipping labels. After reconnecting it and turning it on, the cable box should reboot. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." Fee for late or no return: Call customer service for details. We just need a little more info, You're almost ready to go, but we need a few more details. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm When you drop off your equipment, keep your return receipt or tracking number. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. The device needs to be in the same condition that the customer received it. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. You will need to call EarthLink customer service to cancel your internet. They are really a light for us in a very hard time. Fee for late or no return: $200. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. Fee for late or no return: Up to $150 per device. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. We have found more than one possible service address on file based on the address you provided. Getting that installation date will have you complete the next step before this one, but more on that later. Want to track, redirect, and sign for packages? It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. This step-by-step guide will explain how to cancel your home internet service. Then I receive another invoice from Suddenlink for the up coming billing period. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. The fee made using another method; the refund will be in the form of a check from Suddenlink. After 14 days, devices are no longer eligible for return or refund. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. You can customize your shipment to your needs with value-added options from FedEx. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. Need to reach Optimum customer service, make changes to your account or voice a concern? Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. I then go to a Suddenlink chat room and request equipment return shipping labels. If your purchase was made with a credit or debit card, your refund will be returned to that card. Find a Kinetic store. The fees are broken down based on the type of equipment. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. You have. You will need to call to cancel your internet. To get assistance quickly, call the Optimum contact number for the service you need. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. In the instructions there is a link to print return labels. phone Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. The fee for a modem, for example, is $100, and the fee for a router is $80. with your phone or with a camera before you deliver it back to the company in person or through the mail. Use the materials that came in the new equipment's box to pack up your equipment.
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