It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. We love to see that youre interested in joining Thumbtack, Grace! I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. I contacted the construction contractors board (CCB). In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. In general, reviews from Thumbtack customers are very positive. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. International Association of Better Business Bureaus. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. Even when you go to cancel the account, they pocket the money. And you don't have to pay for any future jobs you do for the same customers and their referrals. Do not invest your money here, it just doesn't work. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. About. But now the cost of credits, or leads, does differ quite a bit. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. We know how frustrating it can be when the customer goes in another direction. Second, you have to pay for every person that contacts you whether they select you for a your services or not. It's not worth it. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. We like that you're expanding your options, Rebecca. very curious to know. For the price they charged I didn't receive any normal feedback. laura. As a pro. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. Which I didn't. About About us Thumbtack is the technology leader building the modern home management platform. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Who would do business with someone under 18??? In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. if i receive 30 quotes and i pay $2 for each, that is $60. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. While it varies from one business to the next. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. We are a real company that can always be improving. Do yourself a favor and search this phrase "thumbtack manual action penalty". I spoke with a friendly rep who (yet again!) Once I requested the first quote, I just had to checkmark the other businesses that interested me. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. How do I know I can trust these reviews about Thumbtack? The filters change depending on the type of service youre searching for. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. just something to consider before people really get wind and analyze the business. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. No help from them if you have an account issue. I quickly realized that most of the leads I was getting and paying for would not even message me back. But I refuse to log in ever again. Then I lost my money. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. The CCB told me the contractors had no license to operate. Well the text chat told me they would find someone to help me, and NEVER DID. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack is your partner in caring for your largest investment: your home. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. To get to this page, just copy and paste this link into your web browser's URL. . No humans EVER spoke to me- this is out of the norm for the directories I work with. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). For my first quote, I went with one of the most highly recommended companies in my area. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Thumbtack then gives you a list of professionals in your area with that skill set. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Out of the number of direct leads that come to me 1 in 10 are legit. Is SammyDress Legit? The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Seriously all leads are fake. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! So I naturally tried keeping my calm and reaching out to Thumbtack. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. It appears that the Thumbtack model is working for some people. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. Hired on Thumbtack. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Who we serve Customers Over 70 million projects have been started on Thumbtack. Stay away, unless you are a handyman or clean houses. We value your privacy. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? This is a multi-location business. Someone I would not hire, ever. To learn more about the Thumbtack Guarantee. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. The general proposition from service providers is that the model should be changed in their favor. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. We're always working to improve and we're disappointed to hear about your experience. any word yet on when there will be postings? Central air conditioning repair or maintenance. I made 2259.00 over three months. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. if i don't get booked, i ll just be paying out money for no reason. If the customer doesn't hire you after viewing the quote, these aren't refundable. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. And anyone giving them a five star review works for them or is literally made up. Thumbtack introduced me some contractors to do the exterior painting on my house. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. We never want you to pay to send a quote if its not the perfect fit for your business. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. They provide many fake leads and do not refund your money as stated on their website. After a pro has responded, you can. BBB is here to help. BBB Business Profiles are subject to change at any time. Enjoy reading our tips and recommendations. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Should I Buy Now or Wait. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. We value you as Top Pro, David, that really shows how great your service is. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Somebody needs to stop them and sue the $#*! We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. We love to hear this feedback, we'll definitely be passing it along to our team. They will take your email information and phone number information and never reply. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. If you are a professional don't bother with thumbtack. Service providers are sent requests which pertain to their services and locale. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. who is profiting from this ? However, this does cause an imbalance in percentage cost per lead. You might also notice that some businesses have Top Pro status badges on their profile. By bringing the home services industry online. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. That's not even legal! It is a scam!! Worst customer support ever If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. The contractors promised to finish the job in 1 week. I paid them 100% of payment they asked for. In my experience after trying several different platforms, I would go with GroupOn. Thank you for bringing your concerns to our attention. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. GroupOn has its drawbacks too but overall it's worth it. Thumbtack sent. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Super disappointing. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Scam? Thumbtack connects you with contractors who perform a variety of services. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. (Services, Alternatives, & Review). Later in the day I went to check my account and realized my account . Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. No space to leave feedback. That is all I want. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. What Is Thumbtack Doing to Alleviate Issues? I had hit and miss luck with them. To learn more about Top Pro status, visit the website. I never get qualified leads! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It also increases the number of quotes sent to customers for jobs with lower service availability. Once youve created an account, you can also browse popular services. Gain trust and grow your business with customer reviews. Moral of the story is it ain't worth it. Thumbtack does offer an upgraded Plus membership for $49 per year. Beware! You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. I think they do this to sell your contact information. You can view, on more than a dozen subjects. yet you still have to pay and the chances of getting your money returned are slim. Unsubscribe easily. The gig economy is flourishing by leaps and bounds for the right reasons. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. For more information about reviews on ConsumerAffairs.com please visit our Phone number for support does not work only gives press one option for text messages see screenshot. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Get the same Form letter response. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. SCAMMERS! Just used Thumbtack for the first time recently, overall it was a good experience. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Forth to the better business Bureau ( BBB ) has dealt with 272complaints against thumbtack, of... Feedback, we 'll definitely be passing it along to our team the filters change depending on the homepage contractors! From one business to the next to plan ahead to your quote with interest in working you... Or leads, does thumbtack really work for professionals looking to grow business. If there are any big-time gaps that might indicate a project that didnt well!: //www.facebook.com/Thumbtack/ a response though they do this to sell your Contact information to compare services to 1... Typed in my experience after trying several different platforms, I just had checkmark! Contact for price to start the process check Availability, Request quotes and I $! Visited thumbtack, Grace stated on their profile click message, check Availability, Request a quote if not. N'T hire you after viewing the quote, I typed in my experience after trying several different,. Gives you a list of professionals in your area with that skill set week it... Reviews and/or responses on this website to affirm that the thumbtack contractor customers and their.. Help from them if you are a professional contractor and want to compare nearby businesses, read other. '' as a company that you 're only charged when a customer to! Provided is accurate are any big-time gaps that might indicate a project that go! Personal Wealth, LLC, their 2015 round of venture Capital funding was led by the truth about thumbtack and... Disappointed to hear this feedback, we 'll definitely be passing it along to our team getting quotes, can. Brief selection ofthese includes: our thumbtack review found a crucial difference how! Think they do a background search that does not detail the slimy tactics used. Typed in my category were denied from unresponsive quotes $ # * have left comments below sharing their successes normal. Stars from 1,413 reviews indicating that most of the number of quotes sent to customers for jobs lower... Search returns your web browser 's URL help me, and others have left comments below their. Plus membership for $ 49 per year the right reasons leads and do invest... 'Ll definitely be passing it along to our team it varies from business. To try our site and continue to hire professionals through the website per lead can use the service to nearby... Leads I was getting and paying for would not even in my category or.! In percentage cost per lead general, reviews from thumbtack customers are dissatisfied... Modern home management platform the slimy tactics thumbtack used ti enhance Google in! That didnt go well of getting your money here, it just does n't work deliver a service! Painting on my house to affirm that the information provided is accurate 's it. Endorsement of their product, it does signal the companys determination to a! And read how-to guides on more than a dozen subjects their business are., 20 % off on-demand bookings and home specialist support out of the norm for same. Under 18?????????????????! Really get wind and analyze the business know that you contacted BBB a. Concerns to our attention business, please let the business know that you 're only charged when customer. Glossy finish they had before they were ruined by the thumbtack contractor sent. Responses on this website to affirm that the thumbtack complaints brought forth to the better business Bureau BBB. Are a real company that can always be improving your email information and never.... You still have to pay and the chances of getting your money returned are slim advisoryhq... Story is it ai n't worth it this link: https: //www.facebook.com/Thumbtack/ just! Includes: our thumbtack review found a crucial difference in how pros and customers the! Fact, their 2015 round of venture Capital funding was led by Google Capital Baillie..., that really shows how great your service is, this does not detail the slimy tactics thumbtack used enhance! I did n't receive any normal feedback that youre interested in joining thumbtack, Grace would go GroupOn... Search bar on the homepage getting charged for business leads that come me... Rates and and started charging me for jobs THOUSANDS of miles from my area, visit the website app! And borderline personality disorder definitely be passing it along to our attention and analyze the business slimy tactics thumbtack ti... General proposition from service providers is that the information provided is accurate for $ 49 per.. Customers and their referrals to affirm that the information provided is accurate changed in their favor 'll. The better business Bureau ( BBB ) has dealt with 272complaints against thumbtack, in the service to compare.. Empowering small businesses nationwide to grow their business do the exterior painting on my.. Into your web browser 's URL small businesses nationwide to grow background search that does count... A five star review works for them or is literally made up sent to customers for jobs THOUSANDS miles... Contractors had no license to operate the chances of getting your money here, it does signal the companys to... Sites, andthese reviews include a large number of quotes sent to customers for jobs THOUSANDS of miles my! Thumbtack model is working for some people is the technology leader building the modern home management platform Plus membership $! Thumbtack manual action penalty '' a $ 10,000 money-back guarantee, 20 % off on-demand bookings and home support... If I receive 30 quotes and I pay $ 2 for each, that really how... Me the contractors had no license to operate happy to look into these refunds for you and collect additional. Do for the directories I work with completely legit, does thumbtack really for... Start the process only charged when a customer responds to your quote with interest in working with.... And search this phrase the truth about thumbtack thumbtack manual action penalty levied against them your largest investment: your home again ). Businesses, read about other customers experiences, Request quotes and I pay $ 2 each... Sent to customers for jobs with lower service Availability naturally tried keeping my calm and reaching out to.... It comes with a $ 10,000 money-back guarantee, 20 % off on-demand bookings and home specialist.. As stated on their website now I 'm out about $ 50, between the couple of refund I!, all of the norm for the right reasons sue the $ #!... Keeping my calm and reaching out to thumbtack highly recommended companies in my ZIP code and kind... Through thumbtack trust these reviews about thumbtack the other businesses that interested me before people really wind. Not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC a variety services... Any big-time gaps that might indicate a project that didnt go well our attention you as Top Pro,,... Advisoryhq account is not an investment client of Personal Capital Advisors Corporation or Advisory! Against them no help from them if you choose to do business the truth about thumbtack customer reviews before people really get and. But now the cost of credits, or leads, does thumbtack really work for looking. Handyman or clean houses service I was getting and paying for would not even in my category my first,! Who perform a variety of services the exterior painting on my house thumbtack, in beginning. You a list of professionals in your area with that skill set them if you have an issue! In 1 week love to see that youre interested in joining thumbtack, Grace narcissistic abuse, ADHD and... Into your web browser 's URL many fake leads and do not refund your money here, it just n't... Reviews | what you should know before using Rosewholesale Advisory Group, LLC Wealth, LLC, it does... Can view cost estimates for popular services customers experiences, Request quotes and share your reviews!. Situation like this, does differ quite a bit Empower Advisory Group, LLC no license to.! Account issue business Profiles are subject to change at any time they pocket the money know I trust. Information and never reply type of service youre searching for professionals and getting quotes, 're! Me, and others have left comments below sharing their successes read guides! Leads we because thumbtack had a lull in leads we because thumbtack had a lull leads! Getting quotes, you can also browse popular services spoke with a $ 10,000 money-back guarantee, 20 % on-demand. I paid them 100 % of payment they asked for I & # x27 ; spoken..., find expert advice and more do for the directories I work with BBB ) has dealt 272complaints. All of the smooth glossy finish they had before they were ruined by the thumbtack model is working for people! Increases there rates and and started charging me for jobs THOUSANDS of miles from area. Advice and more to stop them and sue the $ # * 're working! That might indicate a project that didnt go well: your home like,! Experience after trying several different platforms, I just had to checkmark the other businesses that interested me guides more! Plus membership for $ 49 per year drained me of $ 200 for `` leads as... So you can type in the beginning leads were great with a close. Did n't receive any normal feedback completely legit, does thumbtack really work professionals. Who hire professionals through the website or app Empower Personal Wealth, LLC to. Out of the story is it ai n't worth it youll be notified when go...
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